Advice on client relations
A: Carla, I know you’re kind of new in this business and I want to give you some advice.
B: Yes, Mr. Michaels?
A: You have to listen to what the client asks you have just shown me is not at all in line with the client’s wishes.
B: I’m sorry, Mr. Michaels. Could you tell me where the problems are exactly? Maybe I misunderstood the client’s intentions.
關於客戶關係的建議
A：卡拉，我知道在這種業務上你還是有點生疏。我想給你點忠告。
B：您請說，麥克爾斯先生。
A：你必須傾聽客戶要的是什麼。你給我看的東西與客戶的'要求毫不相干。
B：對不起，麥克爾斯先生。您能告訴我問題到底在哪裡嗎？也許我理解錯了客戶的意圖。
