遇到不滿意的事情和對待需要投訴時,禮貌地說比較奏效。而且有趣的是,你可能先要說SORRY,再提出你的投訴,這樣顯得很有教養和禮貌,你的問題才會得到更圓滿的`解決。
比如,在商店裡,收款員找錯了錢,你可以說: "Excuse me, I think you''ve given me the wrong change" 或者 "Sorry, I think this change is wrong. I gave you $20, not $10."
在酒店裡房間的調溫器壞了:"Excuse me, but there''s a problem with the heating in my room." "Sorry to bother you, but I think there''s something wrong with the air-conditioning."
失竊了?quot;I''m afraid I have to make a complaint. Some money has gone missing from my hotel room."
房間沒有整理:"I''m afraid there''s a slight problem with my room - the bed hasn''t been made."
當人們發現自己錯了而道歉,一般都會說SORRY,然後再提出把事情做好的解決辦法。
比如對應上面對調溫器的投訴:"Excuse me, but there''s a problem with the heating."
或者 "I''m sorry - I''ll get someone to check it for you."
或者 "Sorry to hear that - I''ll send someone up."