在日常生活中，我們常常要運用到道歉信，我們通常在對別人表示賠禮道歉時會用到道歉信。相信很多朋友都對寫道歉信感到非常苦惱吧，下面是小編精心整理的酒店英文道歉信5篇，希望對大家有所幫助。
dear xxx:
i am terribly sorry to tell you that i have lost the valuable book you wereso kind to lend me last week. i read it everyday and intended to finish it nextmonth. last night when i came to my room, it was nowhere to be found. i will tryto recover it as soon as possible. if i fail to find it, i will get a new bookfor you.
but i am afraid it can never take the place of the old one. old books arelike old friends. once lost, they can never be replaced. they are connected withcherished associations which the new ones can never have. and for thisirrecoverable loss, i am to blame. i was so careless with my things. this is awarning to me to be more careful in the future.
Regards
Alfred Zhuang
Front Office Manager
酒店英文道歉信 篇2Dear Mr. Li
It has been brought to my attention that upon checking in at China World Hotel on Jun 2, 1999
Your experience was one of difficulty.
I would like to express my sincere apologies for the poor attitude of our receptionist when she advised you of the error in your reservation. there is simply no excuse in her behavior as I assure you that the necessary action gas been taken to rectify the lack of service you should have receive.
Unfortunately there was an error in your reservation regarding your arrival date. I am unable to identify where the oversight originated through my investigation however I regret that you were inconvenienced.
Mr. Li, I do hope that I can assure you that your negative experience was an isolated incident, I look forward to welcoming you back in very near future so that we can restore your confidence in the product and service of Shangri-La China World Hotel. Please do not hesitate to contact me directly in business or pleasure bring you back to Beijing.
Sincerely,
Alfred Zhuang
Front Office Manager
酒店英文道歉信 篇3Dear XXX:
We felt very sorry to say that we could not provide the timely and circumspect service for you as Household Electric Appliance Maintain Company sincerely hope you can understand us , because some of our maintaiers went to train , and some of them walked to the other place for services . Now , we really have no maintainer to be sent to your home this , we said we were sorry again kindly please you may rest assure that we will send our maintainers to go to your home for maintain services next Monday . Best regards! Wang Hao Manager
酒店英文道歉信 篇4親愛的客人：
您好!首先請允許我對您遇到的預定沒有房間的問題給您帶來的不便致以真誠的道歉。由於近來客人較多，客房緊張，導致有些客人無法入住，我們深感抱歉。
我們可以介紹您去與我們同等檔次的'酒店，還有不知您方不方便把您的姓名和聯絡方式留下，如果有了房間我們會在第一時間通知您並免費接您回來，為了表示我們的歉意，我們決定在您入住時給你一定折扣折並免費提供早餐。
祝您過得愉快!
XXX酒店
20xx年x月x日
酒店英文道歉信 篇5Dear customer,
I am the GM of the hotel.I am sorry to hear you are not pleased with t let me thank you for your coming to our are a friendly and polite nd,I would like to make an apology to you for our bad service. A few days ago you went to our you got there,our waiters didn't help you with the baggage quickly,which you had complained about for many soon as I knew about that,I felt very can we do that for customers?Now I am glad to tell you that something has been done . The waiters who were on duty that day have been have made a promise that would not happen from now I hope you can forgive us and come to our hotel again. As we know,customer is the you have any questions or suggestions,please call us anytime anywhere. Thank you again.
