After-sale Service Warranty within and after Guarantee Period
1. Basic requirements of our after-sale service
1) If any quality problems such as design, manufacture, function or procedure occur within the
guarantee period, SCCW shall take full responsibility and bear all the economic losses incurred.
2) If any quality problems occurs within the guarantee period, SCCW shall provide on-site
service after receive the buyer’s notice in 24 hrs.
3) If any big quality problems occurs out of the guarantee period, SCCW will send maintenance
technician to provide visiting service after receive the buyer’s notice in 24 hrs and charge for a favorable price.
4) SCCW will provide a lifetime favorable price to the buyer with the materials and spare parts
used in system operation, equipment maintenance.
The above mentioned are only basic after-sale service requirements, we will make more promises related to quality assurance and operation guarantee mechanism.
2. After-sale service commitment
1) Quality and service commitment :
1.1 After-sale service department:
SCCW will set up a after-sale service department and spare parts center specified for Valin ArcelorMittal Automotive Steel Co.,Ltd Crane in Main Factory Building of Cold Rolling Project and provide professional equipment maintenance engineers.
1.2 Payment of maintenance expense:
All the maintenance expense within the guarantee period shall be borne by SCCW.
1.3 After-sale service measures within the guarantee period
The after-sale service work is an important part of our marketing and sales work. The quality of service provided will not only influence the company credit, but also closely relate to the safely running of the equipments. In order to maintain the good reputation of Hercules, SCCW will strictly observe relevant national regulations about Product-Quality Law and provide high quality products with the principle of hospitable reception, enthusiastic service, quick response and prompt resolution. We will conscientiously implement the after-sale service work in full-scale, and make commitment to our clients as follows:
1. Select and appoint engineering technicians and workers who are professionally
competent and personally committed to undertake the after-sale service work. Meanwhile set up the service office made up of chief engineer office, project office, technical center, after-sale service department and workshop specialists led and coordinated by marketing and sales department.
2. During the Valin ArcelorMittal Automotive Steel Co.,Ltd Crane in Main Factory
Building of Cold Rolling Project on-site installation and trial un, appoint specialized after-sale service personnel to work at the work place
售後服務承諾書 英文 [篇2]
範本1
售後服務承諾書
凡購買我公司產品保修壹年，在質保期內出現質量問題，本公司免費維修，終身提供技術支援及配件。售後服務不受時間限制，在接到電話後立即派人解決，聽取使用者反饋意見並及時處理。如果您在使用我們的產品時遇到問題，歡迎隨時與我們聯絡。
英文翻譯：
after-sales service letter of commitment:
all products purchased in our company are guaranteed to keep in good repair for one year. if quality problems happen in guarantee period, our company will maintain for free. additionally, our company provides technical support and fittings for life. after-sales service isn't restricted by time and we will assign technical personnel to solve your problems immediately after receiving telephone and hear feedback idea of users and deal with them in time. if you are caught in some problems when using our products, welcome to contact us at any time.
範本2
售後服務承諾書
after sale service undertaking
浙江新天地傢俬秉持“全方位、高品質、快速度”的服務標準，以客戶滿意為目標，謹此公開承諾。
zhejiangnew world furniture uphold the principle of " a full range, high quality, fast " service standards, customer satisfaction as the goal, to the public commitment.
一、服務承諾
one, service commitment
1．我公司組建了一批強硬的應急維修服務隊，有經驗豐富的現場工程師和高階技師，對出現的任何問題都能在最快的時間內趕到現場，進行維修和更換。
1, our company has set up a number of tough emergency service team, on-site experienced engineers and senior technicians, arrived on the scene in the fastest time for any problems, maintenance and replacement.
2．產品交付一週內，我公司售後服務部的工作人員會根據客戶的聯絡方式，進行電話跟蹤諮詢，直到客戶滿意為止。
2 product delivery within one week, my company after-sales service department staff can according to the customer's contact phone tracking service, until the customer satisfied.
3．所有有關於產品質量投訴，在1小時內經予答覆，24小時內趕到現場，並根據投訴的情況確定處理措施，進行維修和更換。
3 of all about product quality complaints, within 1 hours after the reply, rushed to the scene within 24 hours, and to determine the treatment measures according to the complaint, repair and replacement.
4．我公司承諾所有維修人員隨叫隨到，更好的為客戶排憂解難。
4 i promise all maintenance personnel availability, the better for the customers.
5．保質期內有關於產品質量引發的費用，由我公司承擔。
5 the warranty period on the quality of the products the costs borne by my company.
6．保質期內由於貴方的使用不當，或者是自然環境造成的我方免費提供維修，維修所用的材料和配件均只收［）成本價。
6 the warranty period due to improper you use, or the natural environment caused by the us to provide free repair, the repair materials and accessories are charged only the cost price.
7．超出保修期的產品，我公司承諾終身定期上門檢測和維護。
7 beyond the warranty period of the product, our company promises lifelong regular on-site inspection and maintenance.
二、運輸方式
two, transportation mode
1．所有貨物免費運送到客戶手中，免費安裝、除錯及安裝保養。維護人員告知客戶如何of all the goods free delivered to our customers, free installation, commissioning and installation and maintenance. maintenance personnel to inform customers how to make product maintenance of common sense, until they are satisfied.
2．所有貨物安裝除錯完畢後，由客戶檢視、驗收後方可離開現場。
2 of all the goods after installation, check, acceptance by the customer before leaving the scene.
三、退換貨物承諾
three, returned goods commitment
1．所退換產品要求具備商品完整的外包裝、配件，說明書、保修卡、發票、發貨單，退換原因的說明。
1 the returned products require packaging, accessories complete specification, commodity, invoice, warranty cards, invoices, returned the reasons.
2．使用者在正常使用的'情況下出現質量問題，在保質期內請快速與我公司取得聯絡，以方便使用者得到及時的維修和更換。
2 user quality problems arise in the normal use condition, in the warranty period please fast contact with our company, to facilitate the users receive timely maintenance and replacement.
3．現在下列情況不能享受我公司退換承諾。
3 now the following situation cannot enjoy my company exchange commitment.
a．產品曾被非正常使用。
the a. product was not normal use.
b．非正常情況下儲存、潮溼。
b. abnormal conditions, wet storage.
c．未經授權的修理、誤用、濫用和改動。
c. unauthorized repair, misuse, abuse and change.
d．食物和液體濺落導致的損壞。
d. food and liquid splash damage to the.
e．產品的正常的磨損。
e. products of the normal wear and tear.
f．超出保質期。
f. beyond the shelf life.
特別注意：由於照片顯示原因，無法保證頁面所顯示產品的顏色與產品實際顏色完全一致，我公司將盡力說明。
special note: because the photo display reasons, can not guarantee the page display product color and the true colors of the products is completely consistent, i will try to explain.
售後服務承諾書 英文 [篇3]
凡購買我公司產品保修壹年，在質保期內出現質量問題，本公司免費維修，終身提供技術支援及配件。售後服務不受時間限制，在接到電話後立即派人解決，聽取使用者反饋意見並及時處理。如果您在使用我們的產品時遇到問題，歡迎隨時與我們聯絡。
all products purchased in our company are guaranteed to keep in good repair for one year. if quality problems happen in guarantee period, our company will maintain for free. additionally, our company provides technical support and fittings for life. after-sales service isn't restricted by time and we will assign technical personnel to solve your problems immediately after receiving telephone and hear feedback idea of users and deal with them in time. if you are caught in some problems when using our products, welcome to contact us at any time.
