基本英語是為了國際交流使用的簡化了的英語。它通常被一些飛機廠商和其他國際商業用作寫手冊和交流。遠東的一些學校把它作為 基礎英語來教授。以下是小編整理的關於服務行業基礎英語口語，希望大家認真閱讀!
酒店服務行業實用基礎口語
1.自己要做什麼事時，就使用May I ...
May I have your name, please? 請問尊姓大名
May I have your check-out time, please? 請問您什麼時候結賬離開?
May I see your passport, please? 請讓我看一下您的護照好嗎?
May I know your nationality, please? 請問您的國籍是什麼?
2.麻煩客人時，可使用Could you ...
Could you fill out the form, please? 請您填寫這張表格好嗎?
Could you write that down, please? 請您寫下來好嗎?
Could you draft the fax, please? 請您寫下傳真的草稿好嗎?
Could you hold the line, please? 請不要掛電話好嗎?
3.詢問客人的喜好或是做什麼時，可使用Would you ...
Would you like tea or coffee? 請問您要喝茶還是咖啡?
Would you like to take a taxi? 請問您要搭計程車嗎?
Would you mind sitting here? 請問您介意坐在這裡嗎?
4.在提供建議協助、徵求意見時，可使用Shall I ... 或Would you like me to do ...?
Shall I draw the curtains? 請問需要我把窗簾拉上嗎?
Shall I draw you a map? 請問要我為您畫一張地圖嗎?
Shall I make the reservation for you? 請問要我為您做預訂嗎?
預定
1. 個人預訂
1) What time would that be? 是定在什麼時候呢?
2) For how many people? 有多少人呢?
3) At what time can we expect you? 您幾點光臨呢?
4) Would you like a table in the hall or in a private room? 您是喜歡大廳的'餐檯，還是包間呢?
5) May I have your name and telephone number, please? 能告訴我你的姓名和電話號碼嗎?
6) We can only keep your table/room till... 我們只能保留您的餐位/包間到......
7) A deposit of US$20 is required to secure your booking. 為了確保您的預訂，您需要交20美元的押金。
2. 宴會預訂
1) How many tables shall we arrange? 請問我們應該安排多少張臺呢?
2) How much would you like to spend for each other? 請問每張臺的費用標準是多少?
3) What drinks would you like? 請問您要什麼樣的酒水?
4) What kinds of fruit/dessert would you like? 我們會準備好一切。
5) We'll get everything ready in advance. 我們會準備好一切。
6) How do you like us to arrange the tables? 您喜歡我們怎樣擺桌子?
3. 檢視是否可以接受預訂
1) Just a moment, please. I'll check the availability for you. 請稍等，我來為您檢查是否有空位。
2) Let me check if we have any vacancy. 我來檢查一下是否有空位。
3) I'm afraid we're fully booked for that time. 恐怕那個時間的餐位已經訂滿了。
4) Would you like to make a reservation at another time? 您是否換個時間呢?
5) Is it possible for you to change the time? 您是否換個時間呢?
6) I'm afraid we're fully booked for that time. 恐怕那個時間的餐位已經訂滿了。
7) It's the busy season/hot season/peak season, you know. 您知道，那是高峰期。
客房服務
t Office/Restaurant/Recreation center/Operator, May I help you?
您好,總檯/餐廳/康樂中心/總機(我能為您做些什麼?)
I have your name/room number, please?
您可以告訴我您的姓名/房號嗎?
moment, please. 請您稍候。
k you for waiting. 您久等了.
y to keep you waiting. 不起讓您久等了.
you speak Chinese/English? 請問您講中文/英文嗎?
you have a reservation? 請問您有預訂嗎?
me your passport or identification, please. 請出示一下您的護照或證件。
9 How would you like to pay? In cash or by credit card? 您用什麼方式付款，是用現金還是信用卡?
se show me your credit card. 請出示您的信用卡.
se sign here. 請在這兒簽字。
is your charge please. 這是找您的零錢。
way, please. 這邊請。
ow me, please. 請跟我來。
r you, please. 您先請。
you enjoy your stay! 希望您在這裡過得愉快!
you have a good trip! 祝您旅途愉快!
a nice day!祝您一天愉快!
you are. 給您。
at all. 沒關係。
on? 請您再重複一遍,好嗎?
銷售服務行業基礎英語口語
1) It's high quality.
2) It's well-made.
3) Sorry! The price is fixed .
4) This is the best price .
5) This is the last offer.
6) We have a rush on this model !
7) If this color is not available, would you like anotherone?
8) Hope to see you again !
9) Do you like this style?
10)What would you like ?
11)The style is out of stock.
12)How do you like this color?
13)Take your time.
14)We have some special offers.
15)It is our latest model.
16)Take care of your belongings.
